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Shivam Gupta

Automation & Infrastructure

Production workflows, retrieval-grounded agents, internal platforms and the hosting layer underneath them — across two roles at the same company.

Current Role

AI & Automation Engineer

SkillCircleNoida, India
Jan 2026 – Present
10 workflows in production
13 branches automated
Zero-touch LMS onboarding
Retrieval-grounded support agent
n8nRAGLLM agentsNext.jsNestJSSupabase

Own AI and automation across the organisation — production workflows against live LMS, CRM and telephony systems, plus the internal platforms they feed.

Key Achievements

Built a RAG support-ticket agent over the brochure corpus with structured output, so refunds and complaints escalate to a human rather than being guessed at
Built daily sales-performance alerting joining counsellor rosters, walk-in logs and live MCube telephony data, replacing a manual nightly review
Automated the full LMS student lifecycle across 13 branches — onboarding, archival, fee collection and certification
Architected and shipped the job portal, admission dashboard and sales portal end to end

IT Executive

SkillCircleNoida, India
Feb 2025 – Jan 2026
1,200+ domains managed
First AI initiative at the company
Uptime incidents resolved
WHMCS to Sheets pipeline
cPanel / WHMDNSSSLBitNinjaLinux

Ran hosting infrastructure across shared and VPS Linux environments, then began automating the parts of the job that repeated.

Key Achievements

Managed hosting for 1,200+ active domains, diagnosing and resolving downtime to improve uptime and reliability
Deployed the company's first AI chatbot workflows — the initiative that led directly to the AI & Automation Engineer role
Automated student fee-payment reminders, removing recurring manual follow-up from operations
Built a WHMCS to Google Sheets order pipeline making billing data available for revenue reporting

Systems With Measurable Impact

Each role sharpened the same instinct — find the work being done by hand, and replace it with something that runs unattended and reports only the exceptions.

10
Automations in production
13
Branches automated
1,200+
Domains managed
1
Role created for the work