RAG Support Agent
Retrieval-grounded ticket resolution over the brochure corpus, with structured output and an explicit escalation path to a human for refunds, complaints and account issues.
Automation, retrieval-grounded agents and internal platforms — each one running against live operational data rather than a demo dataset.
Retrieval-grounded ticket resolution over the brochure corpus, with structured output and an explicit escalation path to a human for refunds, complaints and account issues.
Joins counsellor rosters, walk-in logs and live MCube telephony data, computes role-specific call targets and escalates below-target agents to their managers automatically.
Replaced a single Google Form with a role-based admissions platform — student self-verification, an admin approval gate and SLA timers on the 24h / 48h / 3-day rules.
Multi-branch sales dashboard with counsellor-level drill-down, pulling from Google Sheets and the Meritto CRM behind a JWT-authenticated API.
The workflows behind the platforms — scheduled, webhook-driven and real-time.
| Workflow | Trigger | Systems | Status |
|---|---|---|---|
| LMS Student Onboarding | Daily | Edmingle · Google Sheets | live |
| LMS Archive / Unarchive | Daily | Edmingle · Google Sheets | live |
| MCube Defaulter Alert | Daily 20:00 IST | MCube API · Google Sheets · Gmail | live |
| Masterclass Certificates | Real-time | Google Slides · Drive · Gmail | live |
| Fee Reminder Emails | Daily | Google Sheets · Gmail | live |
| Canva Seat Gatekeeper | Form submit | Google Sheets · Gmail | live |
| LinkedIn Extension Receiver | Webhook | Chrome extension · Google Sheets | live |
| PandaHost Shutdown Reminder | Every 3 days | Google Sheets · Gmail | live |
| AI Ad-Creative Pipeline | On demand | OpenAI · Google Sheets | live |
| Canva Provisioning Mail | Form submit | Google Sheets · Gmail | live |